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Policies

Cancellation Policy

Deposits (when applicable) follow a simple same-day rule.

Same-day cancellations

If an appointment is cancelled on the same day as the visit, the deposit is retained by ETMV.

Earlier cancellations

If an appointment is cancelled before the same day, the deposit may be returned.

Rescheduling

If you reschedule, your deposit transfers to the new appointment.

Deposit requirements and amounts are configurable and will be shown clearly before you confirm a booking. A deposit is not required in the current version of MyETMV unless stated at booking.