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How it works

A calm, simple path to care at home

You request a visit; we review and confirm. Here's the full journey from first sign-up to care delivered at your door.

You submit a request — not an instant booking

Because Dr. Roach travels to you, appointments aren't instantly confirmed. You choose a preferred time, and ETMV reviews your request and confirms availability (or proposes the closest time).
  1. 01

    Create your account

    Register for MyETMV — your details stay private and secure.

  2. 02

    Add your pets

    Build a profile for each pet so we have the full picture before we arrive.

  3. 03

    Select a service

    Choose from wellness, vaccination, diagnostics, skin & general health, or concierge services.

  4. 04

    Tell us where

    Use a saved address or enter a different visit location, with arrival and access notes.

  5. 05

    Choose a preferred date & time

    Select the window that suits your household. Times are preferences, not guaranteed slots.

  6. 06

    Complete intake

    Share the reason for the visit and any concerns so Dr. Roach is prepared.

  7. 07

    Submit your request

    Review everything and submit. You'll see an 'Appointment Request Received' confirmation.

  8. 08

    ETMV reviews

    We assess the request against availability and the nature of the visit.

  9. 09

    Confirmation or alternative

    Your request is confirmed, or we propose the nearest available time.

  10. 10

    We travel to you

    Dr. Roach arrives at your home at the agreed time.

  11. 11

    Visit completed

    Care is delivered calmly and thoroughly in your pet's own environment.

  12. 12

    Records stay connected

    Future records and invoices remain linked to your MyETMV account.

Ready when you are

Ready to request your first visit?

Create your MyETMV account and request a home visit in minutes.

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