Questions, answered

Create a MyETMV account, add your pet, and submit an appointment request with your preferred date and time. ETMV then reviews the request and confirms availability.

No — you select a preferred time. Because ETMV travels to you, we review each request and either confirm it or propose the closest available time.

Yes. A single home visit can include multiple pets. When you book, simply select every pet that should be seen.

No. ETMV is a fully mobile service — Dr. Roach travels to your home, so there is no clinic to visit and no stressful car ride for your pet.

A calm, well-lit space where your pet feels comfortable is ideal. You can add arrival, gate, and parking notes to your booking so the visit runs smoothly.

Service pricing depends on your pet's needs. We provide pricing directly — select a service and choose 'Contact for pricing' or request an appointment and we'll follow up.

Mobile/travel fees may vary depending on your location, appointment time, and travel conditions. Any applicable fee is discussed with you — it is not automatically quoted online.

A booking deposit may apply in the future. If a deposit is required for your request, the amount and terms will be shown clearly before you confirm.

If an appointment is cancelled on the same day, the deposit is retained by ETMV. If cancelled before the same day, the deposit may be returned. If you reschedule, your deposit transfers to the new appointment.

ETMV currently serves all of New Providence and Paradise Island, Bahamas.

Our current service area is New Providence and Paradise Island. If you're just outside, contact us and we'll let you know what's possible.

MyETMV is your secure account where you manage your pets and appointment requests. Over time it will also hold your visit history, documents, and invoices.

Yes. You can add as many pets as you like to a single MyETMV account and include any of them in a visit.

Some urgent cases may be accommodated depending on the nature and severity of your pet's condition. Contact ETMV directly so we can understand the situation and determine the appropriate next step. If your pet is in a life-threatening situation, please seek the nearest available emergency care.